Cooks of Crocus Hill is hiring Retail Support (team leads) for both our Edina and St. Paul locations. This position is approximately 25 hours per week. The primary focus of this role is to provide support to the manager in the execution and continuity of retail operations while providing excellent customer service and meeting sales goals.

Requirements:

·         At least 2 years of retail experience

·         Management experience preferred

·         Flexible availability (to include some nights, weekends, and holidays)

·         Knowledge of food and cooking

Summary of Job Responsibilities

60% - Sales & Customer Service

                                20% - Obtaining Product Knowledge

                                20% - Ownership/leadership

Sales & Customer Service

·         Provide outstanding customer service at all times

·         Actively engage the customer to understand their needs, thereby increasing sales

·         Ring  transactions  on a  point of sale

·         Understand and communicate Cooks return policy for products, classes and crop shares

·         Resolve customer issues as they arise – involve managers as needed

·         Assist managers in various duties as assigned

·         Proactively sell classes

·         Proactively sell Crop Shares

·         Work at main events at Cooks (Inventory Count, Easter, Mother’s Day, Thanksgiving Open House, Christmas, New Year’s, Garage Sale, etc)

·         Make deposits as scheduled and assigned

Obtaining Product Knowledge

·         Attend Cooks trainings and vendor trainings

·         Provide training to other staff members

·         Audit 1 class per quarter

·         Proactively find product information to share with customers

Ownership/leadership

·         Ensure that all opening and closing tasks are complete

·         Ensure continuity of task flow

·         Make decisions about shift coverage according to the budget

·         Support the manager in the execution and continuity of retail responsibilities

·         Execute daily routines when manager is absent

·         Hold coworkers accountable to job description and manager’s requests

·         Maintain a clean and well-organized selling and storage space

·         Set up tasting/demo area at opening and put it away at close (refresh as needed throughout the day)

·         Replenish stock

·         Assist with inventory counts

·         Prepare transfers, special orders and out of stocks with appropriate procedures and paperwork

·         Alert manager if inventory needs adjusting

·         Record customer product requests

To apply please submit cover letter and resume by August 25^th, 2010

For Edina: submit to LPenn@cochmail.com

For St. Paul: submit to ENeese@cochmail.com